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"The Effect of a Multichannel Customer Service System on Customer Service ..."

Tsz-Wai Lui, Gabriele Piccoli (2016)

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DOI: 10.1145/2875444

access: closed

type: Journal Article

metadata version: 2021-10-14

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Tsz-Wai Lui, Gabriele Piccoli:
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance. ACM Trans. Manag. Inf. Syst. 7(1): 2:1-2:15 (2016)

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