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"An instrument for the measurement of customer perceptions of quality ..."

George Issac, Chandrasekharan Rajendran, R. N. Anantharaman (2006)

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DOI: 10.1007/S11219-006-0037-2

access: closed

type: Journal Article

metadata version: 2020-06-08

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George Issac, Chandrasekharan Rajendran, R. N. Anantharaman:
An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India. Softw. Qual. J. 14(4): 291-308 (2006)

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