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"A methodology to map customer complaints and measure customer satisfaction ..."

Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang (2014)

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DOI: 10.1007/S11761-013-0142-6

access: closed

type: Journal Article

metadata version: 2020-09-05

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  dblp key:
  - journals/soca/FaedHC14
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  - https://dblp.org/rec/journals/soca/FaedHC14
Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang:
A methodology to map customer complaints and measure customer satisfaction and loyalty. Serv. Oriented Comput. Appl. 8(1): 33-53 (2014)

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