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"Call-type dependence in multiskill call centers."

Amel Jaoua, Pierre L'Ecuyer, Louis Delorme (2013)

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DOI: 10.1177/0037549713479405

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - journals/simulation/JaouaLD13
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  - https://dblp.org/rec/journals/simulation/JaouaLD13
Amel Jaoua, Pierre L'Ecuyer, Louis Delorme:
Call-type dependence in multiskill call centers. Simul. 89(6): 722-734 (2013)

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