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"PRISMA as a quality tool for promoting customer satisfaction in the ..."

J. Dye, T. van der Schaaf (2002)

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DOI: 10.1016/S0951-8320(01)00118-1

access: closed

type: Journal Article

metadata version: 2020-02-25

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J. Dye, T. van der Schaaf:
PRISMA as a quality tool for promoting customer satisfaction in the telecommunications industry. Reliab. Eng. Syst. Saf. 75(3): 303-311 (2002)

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