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"Customer support ticket escalation prediction using feature engineering."

Lloyd Montgomery et al. (2018)

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DOI: 10.1007/S00766-018-0292-3

access: closed

type: Journal Article

metadata version: 2018-09-13

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Lloyd Montgomery, Daniela E. Damian, Tyson Bulmer, Shaikh Quader:
Customer support ticket escalation prediction using feature engineering. Requir. Eng. 23(3): 333-355 (2018)

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