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"Conducting the Reference Interview: A How-to-do-it Manual for Librarians."
Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney (2003)
- Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney:
Conducting the Reference Interview: A How-to-do-it Manual for Librarians. Program 37(2): 140 (2003)
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