"Success at the Enquiry Desk: Successful Enquiry Answering - Every Time ..."

Tim B. Owen (2003)

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DOI: 10.1108/PROG.2003.37.4.281.7

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type: Journal Article

metadata version: 2017-05-27

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Tim B. Owen:
Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (4th ed.). Program 37(4): 281 (2003)

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