BibTeX record journals/ors/AguirKAC04

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@article{DBLP:journals/ors/AguirKAC04,
  author    = {M. Salah Aguir and
               Fikri Karaesmen and
               O. Zeynep Aksin and
               Fabrice Chauvet},
  title     = {The impact of retrials on call center performance},
  journal   = {{OR} Spectr.},
  volume    = {26},
  number    = {3},
  pages     = {353--376},
  year      = {2004},
  url       = {https://doi.org/10.1007/s00291-004-0165-7},
  doi       = {10.1007/s00291-004-0165-7},
  timestamp = {Fri, 06 Mar 2020 22:00:22 +0100},
  biburl    = {https://dblp.org/rec/journals/ors/AguirKAC04.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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