BibTeX record journals/orl/KimVWC15

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@article{DBLP:journals/orl/KimVWC15,
  author    = {Song{-}Hee Kim and
               Ponni Vel and
               Ward Whitt and
               Won Chul Cha},
  title     = {Poisson and non-Poisson properties in appointment-generated arrival
               processes: The case of an endocrinology clinic},
  journal   = {Oper. Res. Lett.},
  volume    = {43},
  number    = {3},
  pages     = {247--253},
  year      = {2015}
}
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