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"Distributionally robust workforce scheduling in call centres with ..."

Shuangqing Liao, Christian van Delft, Jean-Philippe Vial (2013)

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DOI: 10.1080/10556788.2012.694166

access: closed

type: Journal Article

metadata version: 2020-09-24

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Shuangqing Liao, Christian van Delft, Jean-Philippe Vial:
Distributionally robust workforce scheduling in call centres with uncertain arrival rates. Optim. Methods Softw. 28(3): 501-522 (2013)

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