"The multiple criteria and sub-criteria for electronic service quality ..."

Tsuen-Ho Hsu, Li-Chu Hung, Jia-Wei Tang (2012)

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DOI: 10.1108/14684521211229057

access: closed

type: Journal Article

metadata version: 2020-05-25

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Tsuen-Ho Hsu, Li-Chu Hung, Jia-Wei Tang:
The multiple criteria and sub-criteria for electronic service quality evaluation: an interdependence perspective. Online Inf. Rev. 36(2): 241-260 (2012)

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