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"Interday Forecasting and Intraday Updating of Call Center Arrivals."

Haipeng Shen, Jianhua Z. Huang (2008)

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DOI: 10.1287/MSOM.1070.0179

access: closed

type: Journal Article

metadata version: 2020-10-01

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Haipeng Shen, Jianhua Z. Huang:
Interday Forecasting and Intraday Updating of Call Center Arrivals. Manuf. Serv. Oper. Manag. 10(3): 391-410 (2008)

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