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"Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups."
Larry J. Menor, Aleda V. Roth, Charlotte H. Mason (2001)
- Larry J. Menor, Aleda V. Roth, Charlotte H. Mason:
Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups. Manuf. Serv. Oper. Manag. 3(4): 273-292 (2001)
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