"Should We Wait Before Outsourcing? Analysis of a Revenue-Generating ..."

Benjamin Legros, Oualid Jouini, Ger Koole (2021)

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DOI: 10.1287/MSOM.2019.0859

access: closed

type: Journal Article

metadata version: 2022-01-03

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  - https://dblp.org/rec/journals/msom/LegrosJK21
Benjamin Legros, Oualid Jouini, Ger Koole:
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center. Manuf. Serv. Oper. Manag. 23(5): 1118-1138 (2021)

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