"Value Creation in Service Delivery: Relating Market Segmentation, ..."

Evrim D. Günes, O. Zeynep Aksin (2004)

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DOI: 10.1287/MSOM.1040.0048

access: closed

type: Journal Article

metadata version: 2020-10-01

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Evrim D. Günes, O. Zeynep Aksin:
Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance. Manuf. Serv. Oper. Manag. 6(4): 338-357 (2004)

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