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"Telephone Call Centers: Tutorial, Review, and Research Prospects."

Noah Gans, Ger Koole, Avishai Mandelbaum (2003)

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DOI: 10.1287/MSOM.5.2.79.16071

access: closed

type: Journal Article

metadata version: 2020-10-01

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  - https://dblp.org/rec/journals/msom/GansKM03
Noah Gans, Ger Koole, Avishai Mandelbaum:
Telephone Call Centers: Tutorial, Review, and Research Prospects. Manuf. Serv. Oper. Manag. 5(2): 79-141 (2003)

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