"Using Text Analytics to Derive Customer Service Management Benefits from ..."

Oliver Müller et al. (2016)

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type: Journal Article

metadata version: 2023-07-04

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Oliver Müller, Iris A. Junglas, Stefan Debortoli, Jan vom Brocke:
Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. MIS Q. Executive 15(4): 4 (2016)

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