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"Customer Complaint Avoidance: A Randomized Field Experiment of Platform ..."
Xia Zhao et al. (2022)
- Xia Zhao
, Peijian Song
, Lanfei Shi
, Ling Xue
, Fan Feng
:
Customer Complaint Avoidance: A Randomized Field Experiment of Platform Governance Based on Value Co-Creation and Appropriation. MIS Q. 47(3): 955-982 (2022)
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