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"When Social Media Delivers Customer Service: Differential Customer ..."
Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann (2018)
- Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. MIS Q. 42(2) (2018)
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