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"How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? ..."
Liwei Chen et al. (2021)
- Liwei Chen, J. J. Po-An Hsieh, Arun Rai
, Sean Xin Xu:
How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels. MIS Q. 45(2) (2021)
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