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"Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic ..."
Liwei Chen, J. J. Po-An Hsieh, Kimmy Wa Chan (2024)
- Liwei Chen, J. J. Po-An Hsieh, Kimmy Wa Chan:
Techno-Service-Profit Chain: The Impacts of IoT-Enabled Algorithmic Customer Service Systems from an Interdisciplinary Perspective. MIS Q. 48(3): 1077-1120 (2024)
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