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"Service Performance Analysis and Improvement for a Ticket Queue with ..."
Susan H. Xu, Long Gao, Jihong Ou (2007)
- Susan H. Xu, Long Gao
, Jihong Ou:
Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers. Manag. Sci. 53(6): 971-990 (2007)
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