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"The Impact of Simulation Training on Call Center Agent Performance: A ..."

Nagesh N. Murthy et al. (2008)

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DOI: 10.1287/MNSC.1070.0818

access: closed

type: Journal Article

metadata version: 2020-06-30

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Nagesh N. Murthy, Goutam N. Challagalla, Leslie H. Vincent, Tasadduq A. Shervani:
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation. Manag. Sci. 54(2): 384-399 (2008)

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