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"Courteous or Crude? Managing User Conduct to Improve On-Demand Service ..."

Yunke Mai, Bin Hu, Sasa Pekec (2023)

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DOI: 10.1287/MNSC.2022.4391

access: closed

type: Journal Article

metadata version: 2023-07-13

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Yunke Mai, Bin Hu, Sasa Pekec:
Courteous or Crude? Managing User Conduct to Improve On-Demand Service Platform Performance. Manag. Sci. 69(2): 996-1016 (2023)

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