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"Staffing Call Centers with Uncertain Demand Forecasts: A ..."
Itai Gurvich, James R. Luedtke, Tolga Tezcan (2010)
- Itai Gurvich, James R. Luedtke, Tolga Tezcan:
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach. Manag. Sci. 56(7): 1093-1115 (2010)
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