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"Queuing for Expert Services."
Laurens G. Debo, L. Beril Toktay, Luk N. Van Wassenhove (2008)
- Laurens G. Debo, L. Beril Toktay
, Luk N. Van Wassenhove:
Queuing for Expert Services. Manag. Sci. 54(8): 1497-1512 (2008)
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