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"The Effect of Service Experiences over Time on a Supplier's Retention of ..."

Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett (2006)

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DOI: 10.1287/MNSC.1060.0594

access: closed

type: Journal Article

metadata version: 2020-10-26

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  - https://dblp.org/rec/journals/mansci/BoltonLB06
Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett:
The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers. Manag. Sci. 52(12): 1811-1823 (2006)

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