"Impact of Motivation and Workload on Service Time Components: An Empirical ..."

Ahmad M. Ashkanani, Benjamin B. Dunford, Kevin J. Mumford (2022)

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DOI: 10.1287/MNSC.2022.4491

access: closed

type: Journal Article

metadata version: 2022-12-05

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Ahmad M. Ashkanani, Benjamin B. Dunford, Kevin J. Mumford:
Impact of Motivation and Workload on Service Time Components: An Empirical Analysis of Call Center Operations. Manag. Sci. 68(9): 6697-6715 (2022)

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