BibTeX record journals/mansci/AksinAES13

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@article{DBLP:journals/mansci/AksinAES13,
  author    = {O. Zeynep Aksin and
               Baris Ata and
               Seyed Morteza Emadi and
               Che{-}Lin Su},
  title     = {Structural Estimation of Callers' Delay Sensitivity in Call Centers},
  journal   = {Manag. Sci.},
  volume    = {59},
  number    = {12},
  pages     = {2727--2746},
  year      = {2013},
  url       = {https://doi.org/10.1287/mnsc.2013.1730},
  doi       = {10.1287/mnsc.2013.1730},
  timestamp = {Tue, 30 Jun 2020 11:41:52 +0200},
  biburl    = {https://dblp.org/rec/journals/mansci/AksinAES13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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