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"Investigating chatbot users' e-satisfaction and patronage intention ..."

Nisha Pradeepa S. P. et al. (2024)

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DOI: 10.1108/JSIT-04-2023-0062

access: closed

type: Journal Article

metadata version: 2024-05-02

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Nisha Pradeepa S. P., Asokk D., Prasanna S., Ansari Sarwar Alam:
Investigating chatbot users' e-satisfaction and patronage intention through social presence and flow: Indian online travel agencies (OTAs). J. Syst. Inf. Technol. 26(1): 89-114 (2024)

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