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"IT service climate, antecedents and IT service quality outcomes: Some ..."

Ronnie Jia, Blaize Horner Reich (2013)

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DOI: 10.1016/J.JSIS.2012.10.001

access: closed

type: Journal Article

metadata version: 2020-02-25

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Ronnie Jia, Blaize Horner Reich:
IT service climate, antecedents and IT service quality outcomes: Some initial evidence. J. Strateg. Inf. Syst. 22(1): 51-69 (2013)

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