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"Improvement of IT service processes: a study of critical success factors."

Thaíssa Diirr, Gleison Santos (2014)

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DOI: 10.1186/2195-1721-2-4

access: open

type: Journal Article

metadata version: 2020-05-18

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  - https://dblp.org/rec/journals/jserd/DiirrS14
Thaíssa Diirr, Gleison Santos:
Improvement of IT service processes: a study of critical success factors. J. Softw. Eng. Res. Dev. 2: 4 (2014)

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