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"Service recovery: Literature review and research issues."

Anupam Krishna, G. S. Dangayach, Rakesh Jain (2011)

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DOI: 10.1007/S12927-011-0004-8

access: closed

type: Journal Article

metadata version: 2020-04-25

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  - journals/jossr/KrishnaDJ11
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  - https://dblp.org/rec/journals/jossr/KrishnaDJ11
Anupam Krishna, G. S. Dangayach, Rakesh Jain:
Service recovery: Literature review and research issues. J. Serv. Sci. Res. 3(1): 71-121 (2011)

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