"An analysis of customer retention and insurance claim patterns using data ..."

Kate A. Smith, Robert J. Willis, Malcolm Brooks (2000)

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DOI: 10.1057/PALGRAVE.JORS.2600941

access: closed

type: Journal Article

metadata version: 2020-08-31

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Kate A. Smith, Robert J. Willis, Malcolm Brooks:
An analysis of customer retention and insurance claim patterns using data mining: a case study. J. Oper. Res. Soc. 51(5): 532-541 (2000)

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