"Forecasting call frequency at a financial services call centre."

A. Antipov, Nigel Meade (2002)

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DOI: 10.1057/PALGRAVE.JORS.2601415

access: closed

type: Journal Article

metadata version: 2020-09-05

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A. Antipov, Nigel Meade:
Forecasting call frequency at a financial services call centre. J. Oper. Res. Soc. 53(9): 953-960 (2002)

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