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"Users as Developers: A Field Study of Call Centre Knowledge Work."

Beryl Burns, Ben Light (2007)

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DOI: 10.4018/JOEUC.2007100103

access: closed

type: Journal Article

metadata version: 2020-07-09

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  - https://dblp.org/rec/journals/joeuc/BurnsL07
Beryl Burns, Ben Light:
Users as Developers: A Field Study of Call Centre Knowledge Work. J. Organ. End User Comput. 19(4): 42-56 (2007)

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