"An experimental study of online complaint management in the online ..."

Sang Jun Lee, Zoonky Lee (2006)

> Home

Details and statistics

DOI: 10.1080/10919390609540291

access: closed

type: Journal Article

metadata version: 2020-09-10

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/jocec/LeeL06
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/jocec/LeeL06
Sang Jun Lee, Zoonky Lee:
An experimental study of online complaint management in the online feedback forum. J. Organ. Comput. Electron. Commer. 16(1): 65-85 (2006)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.