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"Impact of Information Technology Management Practices on Customer Service."

Jahangir Karimi, Toni M. Somers, Yash P. Gupta (2001)

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DOI: 10.1080/07421222.2001.11045661

access: closed

type: Journal Article

metadata version: 2022-06-10

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Jahangir Karimi, Toni M. Somers, Yash P. Gupta:
Impact of Information Technology Management Practices on Customer Service. J. Manag. Inf. Syst. 17(4): 125-158 (2001)

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