"Knowledge Management in Service Encounters: Impact on Customers' ..."

Priyanko Guchait, Karthik Namasivayam, Pui-Wa Lei (2011)

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DOI: 10.1108/13673271111137466

access: closed

type: Journal Article

metadata version: 2024-10-06

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Priyanko Guchait, Karthik Namasivayam, Pui-Wa Lei:
Knowledge Management in Service Encounters: Impact on Customers' Satisfaction Evaluations. J. Knowl. Manag. 15(3): 513-527 (2011)

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