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"The Impact of Customer Relationship Management Systems on Dynamic ..."

Cristina Gallego Gómez, Carmen de Pablos Heredero, José Luis Montes Botella (2021)

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DOI: 10.4018/JGIM.2021010106

access: closed

type: Journal Article

metadata version: 2022-09-10

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  dblp key:
  - journals/jgim/GomezHB21
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  - https://dblp.org/rec/journals/jgim/GomezHB21
Cristina Gallego Gómez, Carmen de Pablos Heredero, José Luis Montes Botella:
The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms: An Application to the Banking Industry. J. Glob. Inf. Manag. 29(1): 103-122 (2021)

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