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"The influence of return channel type on the relationship between return ..."

Chaohong Xie et al. (2023)

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DOI: 10.1108/JEIM-02-2021-0073

access: closed

type: Journal Article

metadata version: 2024-03-27

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  - https://dblp.org/rec/journals/jeim/XieGXCC23
Chaohong Xie, Yeming Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen:
The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing. J. Enterp. Inf. Manag. 36(4): 1105-1134 (2023)

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