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"Creating value from a commodity process: a case study of a call center."

Jimmy C. Huang et al. (2007)

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DOI: 10.1108/17410390710772687

access: closed

type: Journal Article

metadata version: 2020-04-02

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  - https://dblp.org/rec/journals/jeim/HuangNPG07
Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers:
Creating value from a commodity process: a case study of a call center. J. Enterp. Inf. Manag. 20(4): 396-413 (2007)

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