"E-business complaint management: perceptions and perspectives of online ..."

Jan Breitsohl, Marwan Khammash, Gareth Griffiths (2010)

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DOI: 10.1108/17410391011083083

access: closed

type: Journal Article

metadata version: 2020-04-02

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Jan Breitsohl, Marwan Khammash, Gareth Griffiths:
E-business complaint management: perceptions and perspectives of online credibility. J. Enterp. Inf. Manag. 23(5): 653-660 (2010)

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