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"Empirical Study on Multi-Channel Service Quality and Customer Loyalty of ..."

Yong-zhi Qi (2014)

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DOI: 10.4018/JECO.2014100101

access: closed

type: Journal Article

metadata version: 2020-05-27

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  - https://dblp.org/rec/journals/jeco/Qi14
Yong-zhi Qi:
Empirical Study on Multi-Channel Service Quality and Customer Loyalty of Retailers. J. Electron. Commer. Organ. 12(4): 1-12 (2014)

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