"Modified Importance-Performance Analysis of E-service Quality."

Chu Luo, Lei Shen, Han Gao (2017)

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DOI: 10.4018/JECO.2017010105

access: closed

type: Journal Article

metadata version: 2020-05-27

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Chu Luo, Lei Shen, Han Gao:
Modified Importance-Performance Analysis of E-service Quality. J. Electron. Commer. Organ. 15(1): 84-95 (2017)

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