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"An Event-Based Data Warehouse to Support Decisions in Multi-Channel, ..."

Andrea Brunello et al. (2019)

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DOI: 10.4018/JCIT.2019010103

access: closed

type: Journal Article

metadata version: 2023-06-26

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Andrea Brunello, Paolo Gallo, Enrico Marzano, Angelo Montanari, Nicola Vitacolonna:
An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers. J. Cases Inf. Technol. 21(1): 33-51 (2019)

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