"Customer Relationship Management: An Analysis Framework and Implementation ..."

Raymond Ling, David C. Yen (2001)

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DOI: 10.1080/08874417.2001.11647013

access: closed

type: Journal Article

metadata version: 2020-04-16

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Raymond Ling, David C. Yen:
Customer Relationship Management: An Analysis Framework and Implementation Strategies. J. Comput. Inf. Syst. 41(3): 82-97 (2001)

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