"Analyzing Customer Service Technologies for Online Retailing: A Customer ..."

Anteneh Ayanso, Kaveepan Lertwachara (2015)

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DOI: 10.1080/08874417.2015.11645789

access: closed

type: Journal Article

metadata version: 2020-04-16

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Anteneh Ayanso, Kaveepan Lertwachara:
Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach. J. Comput. Inf. Syst. 55(4): 73-80 (2015)

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