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"IT Service Climate: An Extension to IT Service Quality Research."
Ronnie Jia, Blaize Horner Reich, J. Michael Pearson (2008)
- Ronnie Jia, Blaize Horner Reich, J. Michael Pearson:
IT Service Climate: An Extension to IT Service Quality Research. J. Assoc. Inf. Syst. 9(5): 13 (2008)
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